Frequently asked questions
What services does Inclusive Care Options provide
Inclusive Care Options offers a comprehensive range of care services, including personal care (washing, dressing, mobility support), medication management, household tasks (cleaning, laundry, cooking), nursing care, complex care, respite care, and social and community engagement. We tailor our services to meet the unique needs of each individual, ensuring comfort, safety, and independence at home.
How do I get started with your care services
Getting started is easy! Simply contact us via phone or email to schedule an initial consultation. During this meeting, we’ll discuss your specific needs, preferences, and care goals. Our team will then develop a personalized care plan to ensure you receive the support that best suits your lifestyle.
Are your services regulated and accredited ?
Yes, Inclusive Care Options is fully regulated by the Care Quality Commission (CQC). We adhere to all CQC standards to ensure high-quality, safe, and effective care for our service users. Additionally, our team undergoes regular training and professional development to maintain our accreditation and excellence in care delivery.
What areas do you service?
We provide home care and support services across all London boroughs. Our in-depth understanding of the local care system and strong connections with local authorities enable us to deliver seamless and reliable care to our service users throughout the region.
How do you ensure quality of care?
At Inclusive Care Options, we prioritize the safety and well-being of our clients. To ensure we provide the highest standard of care, we have a rigorous recruitment process for our caregivers, which includes thorough background checks,reference verification, and comprehensive interviews. Once hired, our caregivers undergo an extensive induction program and receive ongoing training on various aspects of care, including first aid, medication management,safeguarding, and person-centered communication. We also provide regular supervision and support to ensure our caregivers are equipped with the knowledge and skills to deliver compassionate and effective care.
What are the costs associated with your services?
At Inclusive Care Options, we understand that each individual has unique care requirements. Therefore, the cost of our services is tailored to the specific needs of each client. This ensures that you only pay for the services you require and the level of care that is necessary. To receive a personalized quote that outlines the cost of your specific care plan, please don't hesitate to contact us. We are happy to discuss your needs and provide a transparent breakdown of the associated costs.
What Nursing Services do you provide?
We Provide:
Ventilator care – support with connecting and disconnecting your ventilator including NIPPI 3 and Cpap, support changing and cleaning your filters and tubing, support in recognising and managing problems with your ventilator.
Tracheostomy care – we are able to undertake a full tracheostomy change, assist with inner cannula changing and cleaning and with care of your stoma site.
Ambu-bagging – manual ventilation where clinical signs indicate respiratory difficulties require it.
Cough assist – checking and ensuring settings are correct. Fully assisting in the use of your cough assist either manual or automatic.
Chest physio – administer prescribed plan of care from physiotherapist.
Suction – we are able to provide both shallow oral suctioning and deep suction via tracheostomy using either a closed or open suction catheter system.
Bowel care – from assisting you into the right position to digital evacuation and bowel stimulation, including use of suppositories and enema’s.
Stoma care – care of the stoma site and emptying of stoma bag.
Catheter care – including intermittent catheterisation, care of your suprapubic site and catheter and recognition and management of urinary tract infections.
Oxygen therapy – recognising the signs of oxygen desaturation such as cyanosis and assisting to apply oxygen whether this is delivered via nasal cannula, face mask or tracheostomy using cylinders or condensers.
Epilepsy management – dealing with injury arising from a seizure administration of midazolam and diazepam.
Gastrostomy care – care of the stoma site, administering medication, water and food via PEG tube using both gravity and pumps.
All of our care packages are overseen by our Clinical Nursing Lead.
What makes Inclusive Care Options different from other care providers?
Inclusive Care Options stands out through our nurse-led approach, extensive experience managing complex care needs, including within the NHS, and our commitment to compassionate, evidence-based, and holistic care. Our strong partnerships with third-party and voluntary services further enhance the support we provide, ensuring comprehensive and personalized care for every individual.
What qualifications do your caregivers and nursing staff have
Our caregivers and nursing staff are highly trained and qualified professionals. Our nursing team includes registered nurses with extensive experience in managing complex care needs, including those within the NHS. All our staff undergo rigorous background checks, continuous training, and are PROACT-SKPR trained to ensure they provide the best possible care.
How do you handle medication management?
We offer comprehensive medication management services, including medication reminders, administration support, and maintaining accurate records. Our trained caregivers ensure that medications are taken as prescribed, monitor for any side effects, and communicate with healthcare professionals to manage your health effectively.
What is respite care, and how can it benefit my family?
Respite care provides temporary relief for primary caregivers, allowing families to take a well-deserved break while ensuring their loved ones receive high-quality care. We offer flexible respite options, either in the comfort of your home or in a supportive setting, helping both the individual and their family recharge and maintain a healthy balance.
Do you offer specialized care for individuals with autism or learning disabilities?
Absolutely. Inclusive Care Options specializes in supporting individuals with autism and learning disabilities. Our person-centered approach focuses on each individual's strengths and needs, providing tailored support that fosters skill development, meaningful connections, and independence within the community and workplace.
How do you manage challenging behaviours?
Our team is PROACT-SKPR trained and led by a dedicated behavioral lead, allowing us to effectively manage challenging behaviors through positive support planning and non-restrictive interventions. We adopt a holistic approach, addressing the physical, emotional, and social aspects to create a safe and respectful environment where individuals can thrive.
How do you ensure the safety and well-being of your clients?
Safety and well-being are our top priorities. We implement strict safety protocols, conduct regular risk assessments, and develop comprehensive care plans tailored to each individual's needs. Our caregivers are trained to recognize and respond to potential risks, ensuring a secure and supportive environment at all times.
How do you create personalized care plans?
We develop personalized care plans by conducting thorough assessments of each individual's needs, preferences, and goals. Our team collaborates with service users, their families, and healthcare professionals to create a tailored plan that addresses all aspects of their well-being, ensuring that the care provided aligns with their unique requirements.
How do you handle emergencies or urgent care needs?
In the event of an emergency or urgent care need, our team is trained to respond swiftly and effectively. We have protocols in place to ensure immediate assistance, including contacting emergency services if necessary and providing on-site support until professional help arrives. Your safety and well-being are always our utmost priority.
How do you ensure confidentiality and data protection?
We take confidentiality and data protection very seriously. All personal information is handled in accordance with GDPR regulations, ensuring that your data is secure and only accessible to authorized personnel. We maintain strict confidentiality policies to protect your privacy at all times.
How can I provide feedback or make a complaint about your services?
We value your feedback and are committed to addressing any concerns promptly. You can provide feedback or make a complaint by contacting our customer service team via phone or email. We take all feedback seriously and strive to resolve issues swiftly to ensure your satisfaction and the continuous improvement of our services.